Frequently asked questions

Shopping at is easy:

  • - Use the CLOTHING, BAGS, SHOES and ACCESSORIES, etc… links. You can also shop directly from the “ shop by designer”.
  • - Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
  • - Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page.

Click on 'PROCEED TO CHECKOUT' to complete your order.

You can shop at without creating an account.
However, sign up with us and you'll be able to enjoy the following benefits:

  • - Track your orders and review past purchases
  • - Request a return or exchange directly from your account
  • - Add items and products you love to your Wish List
  • - Preview our new collections and register your interest for your favorite pieces
  • - Save your address so you can shop even quicker next time
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our privacy policy.
To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.
We accept Visa, MasterCard, American Express,. All payments are processed through a secure checkout system provided CyberSource (Secure Payment Gateaway). 
First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by telephone, you can call Customer Care on +97466514488 (from a mobile or internationally), seven days a week.
You are currently viewing the INTERNATIONAL version of our website. Moreover you can’t chose your currency so all your orders will be charged in US Dollars
In general all our items will be in stock! For further assistance please email us on
Definitely but make sure you enter preferred shipping address whenever you place an order with us.
Delivery time frame is between 10-12 working days.
Delivery charges may vary from a country to another. Please check our Delivery Policy to check the delivery charges for your country.
14 days upon receipt of the item. For more details check our RMI policy.
Your refund will either be issued to the original credit card used to place the order, or as store credit. Shipping costs are not refunded for items, unless your items are faulty. All customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. Please note that it can take up to 10 business days for the refund to appear in your account.
All your purchases are insured against theft and accidental damage whilst in transit from to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery. We can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page before proceeding to purchase. If you choose to waive the signature, you accept our terms and conditions and take responsibility for any loss or damage that may occur.
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email us on for assistance. offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.

You can buy a gift card by following these steps:

  • - Select one of our three virtual GIFT CARDS from the footer of the website.
  • - Choose the amount, enter the recipient's name (and email address for virtual gift cards), include a personal message, and then add the gift card to your shopping bag
  • - You will be notified by email as soon as the virtual gift card has been dispatched